Where is the item shipping from? And how about the usual shipping time?

①All items are being shipped from the United States.

②All orders will be shipped within 5 working days. Orders placed between 8 am Monday and 3 pm Friday will be processed within 1-2 business days, and orders placed between 3 pm and 5 pm on Friday will be processed next Monday.

③Orders received during standard U.S. holidays will not be processed until the next business day. Holidays include, but are not limited to: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.

When will I receive my order?

①Most items are usually shipped within 3-7 working days.  Your products may arrive on different days, depending on your shipping address distance from our warehouse. 

②If the transportation period is the major shopping festival such as Black Friday, or bad weather, there will be some pressure on transportation, so the delivery time may be delayed by 3-7 business days, hope you can understand and wait patiently.

How do I track my order?

Your delivery confirmation email will contain your tracking number and order details. You can go to the logistics website to trace the progress of delivery.

Our goal is to maintain our normal shipping times throughout the year. Despite our best efforts, we occasionally experience unexpected shipping delays. In the event we have a delay, we will make every effort to return to normal shipping times as quickly as possible.

If you have any questions, please contact our Customer Service Department.  Email: support@whalefalls.com

Shipping Rates

sheinios  offers free shipping to all of the United States. We use United States Postal Service and FedEx to deliver our orders. 

Note: Some areas cannot be delivered, such as Alaska, Hawaii, and others. If you are in these areas, please contact us before ordering. Affected by Covid-19, there will be some delays in the delivery.